Roku Streambar sound cutting out while using HDMI
Hello, I, like many others here, am incredibly frustrated with the constant audio cutouts (randomly, at least 2-3 times per hour, sometimes 2-3 times every 5 min) while using HDMI sources connected to the TV. This issue is beyond annoying — it's a total "show stopper". (no audio cutout observed when using roku OS, although not using it a lot). I've gone through all the usual "troubleshooting" steps: swapping HDMI cables, power cycling the Streambar, etc., yet the problem still persists. When I use another soundbar from a different brand with the same TV and cables, it works perfectly — no issues, for years. What is even more frustrating is reading this issue has been ongoing for years with no real solution. Roku’s typical response of "we will contact you separately" is just lip service — it does little for the community at large, the expected purpose of this site. If this doesn’t get fixed very soon, I’ll be returning this product while I’m still within the return window. It's a shame because when it does work, the bar offers great value, but this constant audio dropout is unacceptable. My model 9102EU | SW 13.1.4.1515 | device ID 2E1288XXXXXXEver since the last update, private listening stopped working.
I have used private listening on my roku devices (Roku Express 4K 3940RW, and Hisense TV G211X) just fine for a long time now. I have never once had an issue with it, and love it so much. After the last app update, it no longer works at all. There is either no audio, or the audio keeps playing from the TV, and it keeps going from saying private listening on, then turning it off again. Here are the things I have tried: I made sure my volume was up Turned devices on and off again, and unplugged and plugged them Turn my phone (android) on and off again Cleared app cache Cleared the app data Force closed and re opened the app Tried different wired headphones Tried switching from wired to blutooth headphones Checked for updates on the rokus Checked if my phone was missing any permissions Made sure to turn on nearby share, location, and blutooth Double checked my app was up to date. Uninstalled and reinstalled the app Looked up any help topics that might be relevant I still can't get it to work. Does anyone have any other suggestions? As far as I can tell, the last update just broke the feature. I miss watching TV while my wife is asleep.