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  3. Tag: 4K
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  • dukiejosh54's avatar

    TCL ROKU TV not streaming content in 4K

    I have a TCL 4K Series 6 ROKU TV. I just noticed today that it is not streaming any 4K content in 4k. Movies anywhere says "device does not support 4k playback" and When I play 4K movies on Apple TV Dolby Vision kicks in but in the movies info it says it's only playing in HD. I hooked up my Nvidia Shield through an HDMI and it plays 4K content fine so It must be some kind of error with the Roku that's built into the TV.
    dukiejosh54
    2 years agoPlace TVs & playersTVs & players
    3.7KViews
    2likes
    6Comments
  • Rouser2024's avatar

    Roku TV Pro Series - color issue on Mission Impossible Rogue Nation on Amazon Prime app

    My brand new Roku 65" class Pro Series 4K TV has been working well for its 1st month. Today I noticed the issue with the colors when playing Mission: Impossible 5 - Rogue Nation (UHD, HDR) on the Amazon Prime app. When starting playing the movie, I see HDR10+ Adaptive notification on top right. The initial green field is somewhat yellow and the “white” (beige) skin tones are orange to red. I played the trailer on the on the YouTube app and it works finely. Other UHD movies – e.g. Red One, or even M.I. Dead Reckoning also have no problem. Same movie on Amazon Prime plays well on the iPad and on my previous TCL Roku TV 65”. A curious thing is that on M.I. 5 when pausing the movie, the little thumbnail to select the scene shows the proper colors, so the issue only happens on the movie itself. It seems related to the metadata on the header of the file like someone suggested on this thread https://community.roku.com/t5/Solving-playback-issues/Update-making-colors-appear-too-red-too-rich/td-p/852309 , although this is something that I can’t check since it’s on the Amazon Prime app. Tried the following troubleshooting steps from other threads and no success: 1. Adjust colors & other settings on the * (star) button menu when playing the movie– I can make it better, but it’s still bad 2. Unplug TV, count 2min, power it on 3. Check for Software Update on Settings > System; latest 14.0.4, build 12225 4. Update Amazon Prime app: latest 15.3, build 2024111414 5. Delete and reinstall Amazon Prime app 6. System Restart on Settings > System > Power I don’t want to do a Factory Reset because (1) I don’t think it will fix it and (2) it would take me time to install the apps, set up the TV, etc.
    Solved
    Rouser2024
    10 months agoPlace TVs & playersTVs & players
    2.4KViews
    1like
    13Comments