Wi-Fi & connectivity

[notafan10000]

my wifi works fine with all my other wifi devices (phone, tablet, labtops) EXCEPT for roku and this error "003 unable to update software problem " only showed up after two+ years of trouble-free wifi connection. 

This morning at first roku had a different look, I didn't think much of it.  then it seemed to want me to reativate roku (language, wifi connect, etc)

by the way, i had disconnected, reconnected roku at least 10 times today, my wifi connection is extremely strong, after 3+ hours I still get the same 003 error message.

Help!

[AvsGunnar · Accepted solution]

@notafan10000 

Do you have a mobile hotspot available that you can connect the Express to in order to complete the update?

[notafan10000]

Thank u so much.  A hot spot was what i needed in deed.  My bad.  Turned out it was user error on my part, because I paused roku on my google wifi.  Because of that roku , couldn’t get WiFi connection.  Once i unpaused roku on google wifi, connection was reestablished.

[Mary22]

error 003 is a wifi connection problem ? possible because AT&T in error canceled my internet account but that was only for 4 hours in February 2023 - now Roku suddenly stops working due to error 003.

What to do now - I have disconnected AT&T router, Roku, and restarted all - the ethernet and internet are working with no problems but Roku is a not working.

[Mary22]

no mobile hotspot