Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
If you need help connecting your device to your home network, please visit our Support page here: How do I connect my Roku® streaming device to my home network and the internet?
For troubleshooting issues with your home network and/or your device's internet, please visit our Support page here: How do I check the connection to my home network and the internet?
Here are some screenshot examples that you may see if your Roku device is running into a connection issue:
If you do not see your wireless network appear in the list of networks found when searching, make sure to double check that your wireless router is broadcasting a compatible wireless network. Note: Roku Express and Roku Premiere/Premiere+ (3920/3921) models support only 802.11 wireless b/g/n networks (the 2.4GHz band).
Unable to connect to wireless network: Incorrect wireless network password, etc.
Loss of internet connection:
Loss of internet connection while streaming content:
What should I do if I cannot connect to my home network or the internet?
What should I do if I see Error Code 011 (Cannot connect to Roku)?
If your Roku device detects a low wireless signal, you may see any of the below messages:
What should I do if I see the "Low signal strength" message?
Tips for improving the wireless connection to your Roku streaming device
