Wi-Fi & connectivity

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Camilynn
Newbie

Update made it where my wifi won’t connect

So I got a new Roku tv and I go through the process of setting it up and after I enter the wifi it says it needs to update. After it comes back on from the update I have to set it up again but the wifi won’t show up. So I restart it and enter the wifi and it tells me it needs to update again. Anyone else ever have this issue. How did you fix it

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1 REPLY 1
makaiguy
Community Streaming Expert

Re: Update made it where my wifi won’t connect

@Camilynn-

Some have reported they've been able to get the update to complete by temporarily connecting to a different network, usually a wifi hotspot on their phone.  After the update completes and the tv is set back up you can switch back to your normal network.

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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