Hey Connerjflynn
Thanks for bringing this to our attention.
Could you provide us the following information:
-Roku device model
-Serial number
-Device ID
-Software OS/version
(these can all be found in Settings > System > About)
-Tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-Internet Service Provider
-Router make and model
-Steps to reproduce the issue you are seeing
With more information, we will be able to assist you further.
All the best,
Kariza
I cannot get back on Roku. But I have a strong wireless signal
I have the same issue. Signal strength is excellent, and takes me resetting the Roku 6 to 10 times and wastes 20 mins of my time...every day
Thanks for the posts.
Can you please provide more detailed information about the issue you are experiencing? What Roku model device are you using to try to connect to your wireless network? If you have other Roku devices that are able to connect, what Roku model devices are those? In addition, who is your ISP (internet service provider) and what wireless frequency is your router set to?
With more detailed information, we will be able to assist you further.
Thanks,
Danny
I am having the same issue.
- restarted device and router multiple times
Still would not connect to internet (the internet works for other devices in household).
Did factory reset and still won't connect to internet.
Model No. NS-49DR420NA18
Internet Provider: Spectrum
Modem Model: TC8715D. Available in 5 and 2.4GHz
