Wi-Fi & connectivity

[RokuMary-F]

Hi @Fungirl,

Welcome to the Roku Community!

We recommend starting here to troubleshoot Network issues: How to connect your Roku® streaming device to the internet using Wi-Fi® or Ethernet | Official Roku ...
We recommend rebooting both your wireless router and your Roku device.

Please keep us posted and we'll continue assisting you from there.


Best regards,
Mary

[AvsGunnar]

@Fungirl 

What is your router model number and who is your ISP (internet service provider)?

It is usually a wireless channel settings issue with the 5ghz band (using DFS channels 52-140) which are not compatible with Roku.  If this is the issue, then need to Disable DFS usage at router or manually use non-DFS channels (36-48, or 149-161) in the 5ghz Wireless settings in router.

However, you should be able to connect to the 2.4ghz band if your ISP has not disabled your 2.4ghz ability.

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Provide some more details what is occuring and hopefully can get you back up and running.