Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Reel Rookie

Just bought a roku, can’t connect to Wi-Fi

I just bought a Roku 55 inch 4K. During the setup it allowed me to connect to my Wi-Fi once. As I was in the process of activating my account it stopped working. I restarted the tv and got set back to the beginning of the setup but now it won’t let me connect to my Wi-Fi. It keeps saying theirs no internet even though the Wi-Fi strength is “excellent”. I’ve tried restarting my router, factory resetting, and moving it closer. Nothing works. 

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Reel Rookie

Re: Just bought a roku, can’t connect to Wi-Fi

Update: I used my phone as a Hotspot to the same Wi-Fi I tried connecting to earlier. And it works. But my tv still can’t connect to the Wi-Fi itself.

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Community Streaming Expert

Re: Just bought a roku, can’t connect to Wi-Fi


There are some router setting issues that can prevent establishing Roku WiFi connections. And to make matters worse, some of them can be set by recently-reported router updates. These have primarily been reported with routers supplied by internet providers (Comcast/Xfinity, Cox, and AT&T so far), but it's possible they could also occur with other internet providers or user-owned routers that have received similar updates.

Your symptoms sound like this one:

    Some router updates have changed the router's connection settings on the 2.4 GHz WiFi band from b/g/n to just g/n, causing Rokus connecting to the 2.4 GHz wifi band to lose their ability to connect to the network.

    Note that, of recent Roku models, non-4K Roku Express/Express+ (model numbers below 3940) and Premiere/Premiere+ (model numbers below 4620) can ONLY receive the 2.4 GHz band and are therefore affected by this.  Other models which are capable of also using the 5 GHz WiFi band may still attempt to connect to the 2.4 GHz bans and be similarly affected.

    The solution is to set the router's configuration back to using b/g/n. 

Reconfiguring Router
Thanks to forum user @AvsGunnar  for providing the links below to instructions for reconfiguring router settings for the listed internet suppliers. If you can't do this yourself, you may need to contact your internet provider to make these changes for you:

If your problem was not caused by any of the above, a restart of the router (even if other devices are still connecting) followed by a restart of the Roku may allow the connection to be reestablished. Depending on your Roku model you'll find the "System restart" option under either "Settings > System > Power" or if you have no "Power" option, under "Settings > System", or if more convenient you can just pull the Roku's power for a few seconds and let it restart.



Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
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