Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
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Reel Rookie

Express 4K+ won't load to play or home screen

I have had my Roku Express 4K+ since August with no issues. But, Christmas morning it shut off suddenly and hasn't been back on since. It will power on and gets stuck on the bouncing Roku screen then shuts off again. I have tried to reset it, unplug the cords, tried a new cord, checked the wifi, etc. You name it, we've tried it. Has anyone else had this issue, and did you get it working again?

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Community Streaming Expert

Re: Express 4K+ won't load to play or home screen


If you are currently powering your Express 4k+ via the USB power port on your TV, try using a USB wall adapter and plug your device into a wall outlet.  If your device did not come with this adapter, you can use a cell phone charging adapter (5volt, 1amp).


Roku Community Streaming Expert
Just another Roku user... I am not a Roku employee.
Insignia RokuTV, Ultra 4660, Premiere+ 3921, Express 4k+ 3941, Streambar 9102

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