Help

Wi-Fi & connectivity

Having Roku connectivity problems? Get the help and troubleshooting tips you need for Roku wireless connection issues, ethernet connections, and more.
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
embear1
Newbie
‎07-04-2023 09:38 PM

Cannot figure out how to change Wi-Fi on device

I have an account set up but we got a new Wi-Fi router and I cannot figure out how to change that in the settings on the app

0 Kudos
1 REPLY 1
renojim
Community Streaming Expert
‎07-05-2023 02:25 AM

Re: Cannot figure out how to change Wi-Fi on device

You have to get the Roku device connected to your new Wi-Fi or configure the new Wi-Fi to match what the Roku was last connected to (same SSID/network name and password).  If you don't remember the old settings, you'll need a physical remote to go through the procedure on your Roku device under Settings->Network-Set up connection.

The app is not involved in getting your Roku device connected to your Wi-Fi.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos