Re: Error Code -45 with Roku Cameras – Steps to Resolve and Information Needed

Same problem here

Hi conniecrump63,

Welcome to Roku Community.

Thank you for reaching out to us about your issue with the Roku camera that stopped working. Rest assured that we will help you resolve this problem as quickly as possible.
If you have multiple Roku cameras, is this only happening with one Roku camera? Also, have you tried to check your Roku account to see if the subscription for Roku Smart Home is still active? If not, you can always visit my.roku.com and login with your Roku account and renew or resubscribe to your Roku Smart Home subscription.

If it is still active, you can try this step-by-step process that can help you resolve the issue:

• Check if there is a live video stream on your Roku camer: How to view a live video stream from your Roku Smart Home camera
• Try to log out and log back into your Roku Smart Home app.
• Uninstall the Roku Smart Home app.
• Restart your router by unplugging it from the power outlet for 10 seconds. Make sure that you have 2.4 GHz. (If not, you need to contact your internet service provider.)
• Remove the camera from the Roku Smart Home app and add it back:  How to unlink a Roku Smart Home device from your Roku account

Please let us know if this helps and if there's anything else we can help you.

Regards,
Riamie