TVs & players

[marbledrye]

I did a factory reset on my 30 inch Onn Roku TV and now my remote and the Roku app on my phone both won't connect to it. It's not the original remote that came with the TV, but it is a Roku voice remote that worked with this TV prior to the factory reset. Does not having the original remote seriously brick the TV???

[RokuRiamie-D]

Hey @marbledrye,

Thanks for sharing your concern!

We get that you are having trouble controlling your Onn Roku TV after a factory reset. We're here to help.

After your Roku TV is factory reset, the Roku Mobile app won't work since it's unlinked from your account. You'll need a physical Roku remote for setup. Also, your Roku Voice Remote can pair with your Onn Roku TV during the setup.

For more tips, click here.

Hope this helps.

Roku Community Team