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techhead51's avatar
techhead51
Binge Watcher
10 months ago
Solved

Backdrops timeout settings question

I have 5 roku devices,  tcl roku tv, roku ultra 4600x, 4800, 2 4820 , all of are on 14 and updated.  When setting the backdrops,  settings,  select what one's I want to use, set backdrops to start ...
tv & player features
  • RokuMaryEF's avatar
    RokuMaryEF
    10 months ago

    Hi techhead51,

    We wanted to provide an update regarding the backdrop picture interval. If you set the interval to 1 minute, it will automatically revert to 10 minutes. This is by design to prevent screen burn-in, particularly on models like the TCL Roku TV.

    Roku recommends keeping the 10-minute default for optimal screen protection.

    Thank you for your understanding,

    Roku Community Team

MMJax's avatar
MMJax
Channel Surfer
9 months ago

I have a roku ultra and an LG oled TV. I want the settings to change the image duration to 1 minute. But it keeps changing back to 10 minutes, and that is too long. The post reply earlier said that the default was 10 minutes to avoid image retention, but why have settings if they aren't going to stay set where we set them. 

Roku should change the default to 1 minute, and perhaps put up a warning if people change it to longer than that.

RokuJechealR's avatar
RokuJechealR
Retired Moderator
8 months ago

Hi MMJax,

Greetings from the Roku Community!

We appreciate you for sharing your thoughts and concerns with the Backdrops on your Roku device. We value your input and are glad to assist.

Modern OLED TVs have safety guards to prevent OLED burn-in. However, to be extra cautious, Backdrops are designed with additional OLED burn-in protections.

If the panel type is unknown, the image duration is automatically set to rotate after 5 minutes per image.

Note: If your Roku device detects that you frequently set image duration to "Don't change" on your OLED or unknown panel TV, it will show a warning with a QR code linking to this article so you can learn about OLED burn-in risk.

For references, visit our Support article about how to use Backdrops on your Roku streaming devices.

Thanks,
Chel