Solving playback issues

[tung]

When I click on a movie or show to watch (while I am already logged in), it does not load at all and stays in "loading" . Please help ASAP

[JWS9518]

Try unplugging your Roku device from power for 30 to 60 seconds and see if that helps.

[tung]

It works on my tv but not laptop. 

[RokuEmmanuel-D]

Hi, @tung.

Thanks for posting here in the Roku Community!

We appreciate you for giving us an update about the issue. To help us understand your concern better, could you please provide a video or photo of the exact behavior of the channel so we can take a closer look into this further?

We're more than willing to help you get back up and running. Please get back to us. 

Best,
Emman