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Thudson921's avatar
Thudson921
Reel Rookie
8 months ago

Re: [Solved] YouTube TV Unable to Launch

YouTube TV version 2.25.70 that came out January 31st with not start on my tv, it just give me the standard click on my remote and does not even try to open the app

16 Replies

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  • JimRokewed's avatar
    JimRokewed
    Newbie
    8 months ago

    Me too. Removing the app, completely disconnecting everything from the TV, and waiting ten minutes before plugging it back in, then reinstalling the app changed nothing.

    • RokuJohnB's avatar
      RokuJohnB
      Community Moderator
      8 months ago

      Hi Community users,

      Thanks for keeping us posted, and welcome to the Roku Community!

      We understand you're having a problem with the YouTube app. We're happy to investigate further.

      Can you please provide the following details below?

      • Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
      • What channel and what version/build is the channel (this can be found by selecting the channel on the Home screen and pressing the * button)
      • What troubleshooting steps have you taken so far?
      • Tracker ID when this issue occurs (when you see this issue arise, press the Home button 5 times, followed by the Back button 5 times, and provide us with this ID)

      Once we have this information, we can pass it along to the appropriate Roku team for further investigation.

      Thanks,
      The Roku Community Team

      • kweatherford's avatar
        kweatherford
        Newbie
        8 months ago

        Same problem here.

        PHilips model 50PUL7973/F7

        Hardware ID. G416X

        SERIAL #  X0130011SW1K

        Sofware Version. 14.1

        Device ID. S10L4331SW1K

        TRACKER ID 1K-044-793