Solving playback issues

[RokuEmmanuel-D]

Hi, @HazHydro.

It's great to have you join us here in the Roku Community!

Thanks for letting us know that you're experiencing issues while streaming YouTube. We'd like to investigate this for you. 

Could you please provide the following information below?

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)

We are looking forward to hearing from you soon. 

Best,
Emman

[JJSBRAVES]

I upgraded to the Roku ultra 2024 since Black Friday deals and I am experiencing the same issue with the YouTube TV app. It doesn't close correctly when you exit  the YouTube TV appand I previously had an older Roku ultra and have had Roku ever since they came out 

[RokuJechealR]

Hi @JJSBRAVES

Thank you for being part of the Roku Community!

We understand you are having trouble with the YouTube channel on your Roku device, and we apologize for any inconvenience.

In the meantime, please provide us with the required details posted above by @RokuEmmanuel-D so we can send additional information for the investigation to our engineering team.

Looking forward to hearing your response and receiving your device's details.

Regards,
Chel

[HazHydro]

Roku device model: 4850x-ultra

serial number: x02800c25fyk

device ID: s0vs34625fyk

Software Version: 14.0

Tracker ID: yk-001-070

Channel build version: v 2.24, build 229

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The info on the Tracker ID screen was slightly different than that from Settings:

Issue report tracker

Model: 4850X - Ultra

Serial number: X02800C25FYK (S0VS34625FYK)

Software version: 14.0.4 . build 12222-G6

GC version: 12.8.19

Timestamp: 2025-01-01T17:50:21Z

Please use issue ID YK-001-070 to report the currents issue

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Also, when we first tried to hit Options (*) on the app, it only gave the "null" tone, so we restarted the Roku, after which it opened. The issue/feature still happens. It seems as though it is supposed to be a feature, but it doesn't work for us and is annoying as **bleep**. 

Thanks for your help.

[RokuEmmanuel-D]

Hi, @HazHydro!

Thanks for keeping in touch!

We truly appreciate your effort and make sure this will not be put to waste. We'll forward this to the appropriate team for further review and investigation. 

Thank you for your cooperation and understanding as we work to resolve the problem. 

Stay tuned for more updates. 

Best,
Emman

[ToyShop]

I also have this problem with Acorn TV on my new ultra 2024

[RokuEmmanuel-D]

Hi, @ToyShop.

Happy to have you with us here in the Roku Community!

Thanks for sharing your experience here with us. We'd like to be able to look closely at this. 

To assist us in the investigation, please provide the following details below:

• Roku device model, serial number, device ID, and Software Version. (these can all be found in Settings > System > About)
• Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
• Channel build version (Highlight the app from the Home Screen and press the Star * Button)

We are looking forward to your prompt response. 

Thanks,
Emman

[StreamerUser]

@Stuntastic206 @ToyShop @HazHydro 

The YT/YTTV apps (2.24.229/2.24.91) on the 4850 support the Instant Resume feature of RokuOS, which allows apps to save their current state without closing when "exited" via Home, such that when the app is re-launched the app returns to the previous state (VOD playback goes to the content details page, Live playback goes directly back to the playback point).

The YT/YTTV app versions/builds on other models do not currently support Instant Resume.

The behavior you are experiencing is correct/by design for Instant Resume - this is not a bug.

[ToyShop]

Hello, We had another issue last night where the sound came through the speakers but no picture. Went through all HDMI connections with no change. Turned everything off and on several times. The only thing that corrected it was to unplug the Roku from power and reboot that way. 

 I seem to have corrected the programs starting automatically by turing off autostart in the * menu. ***Another thing that had been happening with Acorn is it would just scroll when opening and not load the App until I rebooted the Roku. 

I just had this autostart issue with YouTubeTV again even though autostart is turned off in the settings - Version 2.24 build 91 - Tracker ID GV-002-810

Model: 4850X-Ultra, Ser: X02800Y33KGV, Software ver: 14.0 build 12222-G6, Acorn Ver: 4.30 Build 241113

[Stuntastic206]

Then if that's the case is there a way to turn it off and also how come the moderators haven't said it's a feature with the ultra??