Forum Discussion

duker1's avatar
duker1
Channel Surfer
2 years ago
Solved

VPN issue with Paramount+

When trying to watch certain shows on Paramount+, the following message is displayed: Oh No! You're using a VPN or proxy, which prevents playing your video. Please disable this service and try again....
app playback
  • makaiguy's avatar
    makaiguy
    2 years ago

    Some stations as a whole, and in some cases individual programs, are licensed to be displayed only in certain geographical regions.  Some channels will block access to region-limited programming when they detect you are accessing them through a VPN which masks your actual location and prevents determining whether you are in an authorized region.

  • RokuElmer-H's avatar
    RokuElmer-H
    2 years ago

    Hi, brandnew2503!

    Thanks for posting in the Roku Community!

    We understand that you are having trouble watching an FBI show on Paramount Plus. You mentioned that you have already tried some troubleshooting steps but are still facing the issue. Please note that some content may have playback issues or not playback at all due to geolocation restrictions. If you are using a VPN network on your Roku device, it may be causing the problem. To fix this, ensure that your Roku device is not using the VPN network. 

    Note: If you are unsure how to check or disable the VPN on your network, we recommend reaching out to your internet provider for further assistance.

    Thanks,
    Elmer

Streamer101's avatar
Streamer101
Newbie
2 years ago

same issue just FBI but can stream from my phone or computer over the same WiFi 

 

 

RokuElmer-H's avatar
RokuElmer-H
Community Moderator
2 years ago

Hi, brandnew2503!

Thanks for posting in the Roku Community!

We understand that you are having trouble watching an FBI show on Paramount Plus. You mentioned that you have already tried some troubleshooting steps but are still facing the issue. Please note that some content may have playback issues or not playback at all due to geolocation restrictions. If you are using a VPN network on your Roku device, it may be causing the problem. To fix this, ensure that your Roku device is not using the VPN network. 

Note: If you are unsure how to check or disable the VPN on your network, we recommend reaching out to your internet provider for further assistance.

Thanks,
Elmer

  • Traviscody8's avatar
    Traviscody8
    Reel Rookie
    2 years ago

    I’m having the same issue, I can watch it on my phone that does have a VPN but not on my Roku tv?

  • RokuMaryEF's avatar
    RokuMaryEF
    Community Moderator
    9 months ago

    Hi Community users,

    This thread is being locked because the information here might need to be updated.

    If you're still facing issues related to the original topic, here's what you can do:

    Search the Community: Look around the Roku Community forums. You might find another thread discussing the same problem with more recent information.
    Start a New Thread: If you can't find an existing thread that matches your issue, create a new one!
    We're here to help.

    Thanks,
    The Roku Community Team