Solving playback issues

[KarenMCross]

hello everyone,

I'm having trouble watching anything on my Roku device, and this issue is occurring across all apps. I've confirmed that my internet service is working fine by speaking with technical support every day. However, this problem only started a few weeks ago, and I suspect it might be due to the recent update to version 12.0, as I haven't been able to play anything since then.

What's concerning to me is that my Roku device is barely two years old. Is this the typical lifespan of a Roku, or could there be some other issue at play here?

[RokuEuniceL]

Hi, @KarenMCross,

Welcome to the Roku Community!

We understand you are having trouble streaming the channels on your Roku device. We're happy to help. 

What Roku device are you using right now? (e.g. Roku Express, Roku Stream bar, Roku TV- Specify) How are you powering your device? Have you tried restarting your modem and router? 

With detailed information, we will be able to assist you further.

Best regards,

Eunice