Hi, LouF
Thanks for posting here in the Roku Community.
We appreciate you for raising this concern with us, and our team would like to gather the specific details on this issue so our team can investigate. Can you please provide the details below:
We hope for your continuous response and cooperation.
Best wishes,
Kash
TV is a Samsung QN50. Details:
ROKU app version is 1.1.54 build date 2024-10-28:
This is the sequence when trying to view on-demand content:
1. Select This Old House program, See All Episodes
2. Select season (any one):
3. Select Play:
4. Program description, transport bar, and progress spinner are displayed over a black screen for a few seconds:
5. Progress spinner on black screen is displayed for several minutes:
6. Finally an error message is shown:
"Trying again later" on the same episode or any other on-demand content produces the same result.
This is the sequence for the Live content error, it does not happen on all channels.
1. Select "Dateline" program:
2. Channel and program information are shown over a black screen with no audio for a few seconds:
3. After channel and program information disappears, the screen remains totally black with no video or audio until the next commercial break. During the commercial break, video and audio are shown normally. At the end of the commercial break, the screen reverts to black with no audio until the next commercial break.
Please let me know if there is anything else you need.
Hi, LouF
Thanks for providing additional information regarding this.
We would like to inform you that we have passed along the information you provided to the appropriate Roku team for further investigation. Our team is committed to thoroughly examining this matter to ensure a comprehensive resolution.
We appreciate your patience and understanding during this process, and we will keep you updated on any developments as soon as they arise.
Thank you for your cooperation.
Best wishes,
Kash
-- duplicate message --
I am having the exact same issue with my Samsung TV. I subscribe to this old house, however, I am unable to watch season one on the Roku app on my Samsung TV. I can watch it on the Roku channel using my Roku TV, but want to be able to watch it also on my Samsung TV. I do not understand why there is an issue. Please let me know what is being done to resolve this.
