Solving playback issues

[Kn93]

it only load if I take power wire out and in the screen that says Roku then it turns off

[RokuJohnB · Accepted solution]

Hi @Kn93,

Greetings from the Roku Community!
We will be more than happy to assist you further with this issue that you're experiencing with our Roku devices or TVs, but we will need to gather more information. Could you provide us with the following details below:

• What device are you using right now? (e.g. Roku Express, Roku Streambar, Roku TV – specify TV)
• Could you send us a photo or video of your running problem?
• What troubleshooting steps have you taken so far?

We look forward to hearing from you soon.

Thanks,

John

[Kn93]

I’ve tried turning it of an pulling wires out  I’ve pressed the reset button at back it only come on when I pull wire out then put it back in again then it load Roku screen for a bit then turns off

[renojim]

@Kn93, I suspect whatever USB power source you're using isn't sufficient.  If you're using a USB port on the TV, try using a USB adapter/charger from a phone or tablet.  Look at the small print on the adapter for something like, Output:  5V 1A.  Anything less than 1 Amp (1000mA) isn't sufficient.

[Kn93]

I’m using usb adapter from main power socket 

[rujur6]

Try holding the reset button for 40 seconds and see if it starts up. If it doesn’t you’ll have to start a warranty repair or replacement.

I’ve had it happen on a Roku Express and holding the reset button did nothing. If yours does start up after holding the reset button for 40 seconds, you’re set. If it doesn’t work it’s either defective hardware or a software issue, use your warranty or buy another Roku Express 4K like I did.