Forum Discussion

Kn93's avatar
Kn93
Reel Rookie
2 years ago
Solved

Roku won’t load past loading screen

it only load if I take power wire out and in the screen that says Roku then it turns off
app playback
  • RokuJohnB's avatar
    RokuJohnB
    2 years ago

    Hi Kn93,

    Greetings from the Roku Community!
    We will be more than happy to assist you further with this issue that you're experiencing with our Roku devices or TVs, but we will need to gather more information. Could you provide us with the following details below:

    • What device are you using right now? (e.g. Roku Express, Roku Streambar, Roku TV – specify TV)
    • Could you send us a photo or video of your running problem?
    • What troubleshooting steps have you taken so far?

    We look forward to hearing from you soon.

    Thanks,

    John

rujur6's avatar
rujur6
Newbie
2 years ago

Try holding the reset button for 40 seconds and see if it starts up. If it doesn’t you’ll have to start a warranty repair or replacement.

I’ve had it happen on a Roku Express and holding the reset button did nothing. If yours does start up after holding the reset button for 40 seconds, you’re set. If it doesn’t work it’s either defective hardware or a software issue, use your warranty or buy another Roku Express 4K like I did.