Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
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Janiah869
Newbie

Roku tv just showing a light dim grey when on

My Roku won’t turn on. I have tried a different outlet. Pressing the reset button. Unplugging it and nothing works. But I can still hear some sounds

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7 REPLIES 7
HDMIGuy
Roku Guru

Re: Roku tv just showing a light dim grey when on

We need more information.  What brand of TV?  How old is the TV?  

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Janiah869
Newbie

Re: Roku tv just showing a light dim grey when on

It is a JVC Roku tv and it is about 2 years old 

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HDMIGuy
Roku Guru

Re: Roku tv just showing a light dim grey when on

When you unplug the TV wait at least 60 seconds before plugging it in again.  

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Janiah869
Newbie

Re: Roku tv just showing a light dim grey when on

I just tried it and as soon as I plugged it in the tv without the remote the tv goes like dim lit up and the sensor on the bottom starts blinking red and stops 

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renojim
Community Streaming Expert

Re: Roku tv just showing a light dim grey when on

That doesn't sound good, but you'll have to contact JVC.  Roku doesn't make the TVs.

Where to get support for your Roku TV™ | Official Roku Support

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
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HDMIGuy
Roku Guru

Re: Roku tv just showing a light dim grey when on

I agree it doesn't sound good and the link for JVC support returns an error message.  Anyone else have suggestions?

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Streamer317
Roku Guru

Re: Roku tv just showing a light dim grey when on

Right here. A simple Google search. But it’s out of warranty so not much he can do. 

https://jvcproducts.com/us/contact/support.html