Solving playback issues

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wyt
Reel Rookie

Re: PBS App won’t stream anything / pops out to main screen

Does it do it for all programs, or merely some? It seems to be what happens when the app can't reach the advertising server that's at a different internet address than the main PBS streams. So when it can't reach that server -- which can be at any of a number of addresses and can fail to be reached either because of local firewall settings on your own systems or routing blockage in between you and there -- it just bombs out. Of course, PBS could write its app so when it fails just the advertising fails, and we still get the programs we've paid to subscribe for. But PBS values its advertisers over its public in this. 

Anyway, the question is because some shows seem to end up with different advertising servers than others, so sometimes some work while others don't.

0 Kudos
andyross
Roku Guru

Re: Roku PBS app again not loading, Nov 16 2024.

To add, you can submit a ticket here:

https://help.pbs.org/support/tickets/new 

Ccshipman
Reel Rookie

Re: PBS app not working even though I deleted it and rebooted my Roku 4

I have previously had PBS App on my tv, via Roku Express 4

However now I can remove and add the App, but I cannot view anything.  I’m taken to a screen that indicates Sign in or subscribe, and it just takes me back to that same screen? 

I have rebooted every and that did not help. 

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PatsyK9z
Newbie

Re: PBS App won’t stream anything / pops out to main screen

Just PBS.  I followed some suggestion in settings to PERMISSIVE.  Didn't work. Set back to default.   Removed PBS.  Turned off TV.  Back on & reinstalled.  Still doesn't work.  

PatsyK9z
Newbie

Re: PBS App won’t stream anything / pops out to main screen

BTW it works fine on my phone.  This is an app I pay for monthly too.  Worked fine yesterday.

Mhicks11
Newbie

Re: Roku PBS app again not loading, Nov 16 2024.

I’m having same issue. Updated software. Removed and restarted then reloaded app. PBS is still not working

Me-KD
Newbie

Re: PBS app not working even though I deleted it and rebooted my Roku 4

Same for me. Did a delete app, roku factory reset and reinstalled app to no avail. I was using the PBS app last night and it worked fine.

I can use the PBS app on my iPad and it works fine. I fine this issue is specific to the PBS app on Roku.

Nope20
Channel Surfer

Re: Roku PBS app again not loading, Nov 16 2024.

Me too!

opened ticket with pbs North Carolina.

Unfortunately NO tech support on the weekend. 

Ccshipman
Reel Rookie

Re: PBS app not working even though I deleted it and rebooted my Roku 4

I am attempting to contact PBS about the problem, via email.

I have an App for my local PBS Station, and that works just fine.  

We shall see?  

0 Kudos
jlm2526
Newbie

Re: Roku PBS app again not loading, Nov 16 2024.

Same here. None of the suggestions work. The app was working this week. 

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