Forum Discussion

Lox's avatar
Lox
Reel Rookie
5 years ago

Roku Express solid white light and no signal

No response from Roku? They’ve planned for these devices to die? mine has worked for two years. Suddenly I have solid light but “no signal”.  Did the reset. Nothing. 
app playback
joshjk's avatar
joshjk
Reel Rookie
5 years ago

Hi,

 

I'm having the same issue with my Roku Express. There's a white light, but nothing displays on a screen. I've tried it on two different tv's and different ports on each, tested two different HDMI cords, and tried different power outlets. I also tried to find the device using the Roku app on my phone to see if I could control it from there, but the device is not appearing on the network. Finally, I've tried factory resetting it using the pin button on the back multiple times.

 

Is there a way to fix this device other than the steps above? Or is this a known flaw with the Express hardware? 

 

Thanks!

RokuDanny-R's avatar
RokuDanny-R
Retired Moderator
4 years ago

joshjk

Thanks for the post.

Can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.

 

Thanks,
Danny

  • joshjk's avatar
    joshjk
    Reel Rookie
    4 years ago

    Hi RokuDanny-R, thanks for following up! The info for my device is:

    Model: 3920X

    SN: K4294C157906

     

    Thanks,

     

    Josh 

    • RokuKariza-D's avatar
      RokuKariza-D
      Retired Moderator
      4 years ago

      joshjk

      Thanks for the reply.

      I have passed along your information and concern to our Support team. They will follow up and further assist you through email.

      Your patience and understanding are greatly appreciated.

      All the best,
      Kariza

      • OldEagleTail's avatar
        OldEagleTail
        Channel Surfer
        4 years ago

        Hello, 

        I have the same issue, please help. Thanks!

        Model-3900x 

        ID - TC2-R1019

        IC - 5959A-R1019