Forum Discussion
hurley
5 years agoNewbie
RokuKariza-D wrote:Thanks for the update.
Please reply here with the serial number/device ID of the affected Roku device. It can be found underneath the device itself.
Once we have the information needed, we'll be able to forward it to our support team for further assistance.
All the best,
Kariza
Model 3930x
serial S013208TYXG4
RokuKariza-D
5 years agoRetired Moderator
Hi hurley
Thanks for providing us your serial number.
Before we proceed, have you tried the suggestions I posted above? I would recommend starting there and see if that will make a difference.
Please keep us updated.
All the best,
Kariza