Forum Discussion

Lox's avatar
Lox
Reel Rookie
5 years ago

Roku Express solid white light and no signal

No response from Roku? They’ve planned for these devices to die? mine has worked for two years. Suddenly I have solid light but “no signal”.  Did the reset. Nothing. 
app playback
RokuKariza-D's avatar
RokuKariza-D
Retired Moderator
5 years ago

Lox

Thanks for the update.

Please reply here with the serial number/device ID of the affected Roku device. It can be found underneath the device itself.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

hurley's avatar
hurley
Newbie
5 years ago
RokuKariza-D wrote:

Lox

Thanks for the update.

Please reply here with the serial number/device ID of the affected Roku device. It can be found underneath the device itself.

Once we have the information needed, we'll be able to forward it to our support team for further assistance.

All the best,
Kariza

Model 3930x

serial S013208TYXG4

 

  • RokuKariza-D's avatar
    RokuKariza-D
    Retired Moderator
    5 years ago

    Hi hurley

    Thanks for providing us your serial number.

    Before we proceed, have you tried the suggestions I posted above? I would recommend starting there and see if that will make a difference.

    Please keep us updated.

    All the best,
    Kariza