Roku Express solid white light and no signal
No response from Roku? They’ve planned for these devices to die?
mine has worked for two years. Suddenly I have solid light but “no signal”. Did the reset. Nothing.
Forum Discussion
I did all this. All of it. Multiple time.
no signal
Thanks for the update.
Please reply here with the serial number/device ID of the affected Roku device. It can be found underneath the device itself.
Once we have the information needed, we'll be able to forward it to our support team for further assistance.
All the best,
Kariza
RokuKariza-D wrote:Thanks for the update.
Please reply here with the serial number/device ID of the affected Roku device. It can be found underneath the device itself.
Once we have the information needed, we'll be able to forward it to our support team for further assistance.
All the best,
KarizaModel 3930x
serial S013208TYXG4
Hi hurley
Thanks for providing us your serial number.
Before we proceed, have you tried the suggestions I posted above? I would recommend starting there and see if that will make a difference.
Please keep us updated.
All the best,
Kariza
Hi,
I'm having the same issue with my Roku Express. There's a white light, but nothing displays on a screen. I've tried it on two different tv's and different ports on each, tested two different HDMI cords, and tried different power outlets. I also tried to find the device using the Roku app on my phone to see if I could control it from there, but the device is not appearing on the network. Finally, I've tried factory resetting it using the pin button on the back multiple times.
Is there a way to fix this device other than the steps above? Or is this a known flaw with the Express hardware?
Thanks!
I wouldn't say it's a known flaw, but electronic devices die and it sounds like yours is dead. If you've tried a factory reset by holding in the reset button for no less than 30 seconds with the power connected then you should pursue a warranty return if it's less than a year old.
Hello,
I have a similar problem with ROKU express, it was running fine and suddenly there is no VIDEO signal out of the device, I do see the white power light on. I tried the factory reset also, but there is no response from the device. I tried all the suggestions, is there any solution to this. My device info
ROKU Express
Serial no: CA3066556310
Thanks for the post.
Can you please provide the serial number/device ID on your Roku device? I'll be able to assist you further from there.
Thanks,
DannyHi RokuDanny-R, thanks for following up! The info for my device is:
Model: 3920X
SN: K4294C157906
Thanks,
Josh
The number on mine is C43875700436
It still doesn’t work.
Thanks for the reply.
I have passed along your information and concern to our Support team. I'd recommend keeping an eye on your email since they'll be reaching you out there.
All the best,
Kariza
Model 3820x
sN: S08Y422UU3HN
Hi Slm9161,
Welcome to the Roku Community!
We'd like to know more about how we can help. Can you please provide us with more specific information about the issue you are experiencing? What troubleshooting steps have you taken so far to try to resolve the issue?
As a first step, we would recommend taking a look at our Support page for a more helpful FAQ article that walks through the most common troubleshooting steps to assist you. Get started here: Official Roku Support | Roku Device Questions & Troubleshooting
Please keep us posted and we'll continue assisting you from there.
Best regards,
Mary
having the same issue my Roku ID IS. K43051107152
if you could help and get back to me my email is [personal information removed] thank you
Hi Nyyalatham777,
Thanks for your first post in the Roku Community!
We would be happy to look further into this issue but will need more details. Can you please provide us with the following information:
- What Roku model device are you using?
- Are you being prompted with an error message?
- Is there a light showing on your device?
- How are you powering the device? Is it plugged into the TV USB port, or is it plugged into the wall outlet with the provided cables?
- Have you tried using another HDMI port on your TV as well as trying your device on another TV to see if you are seeing the same issue?
Note: Never post any personally identifiable, private, or sensitive information publicly, including passwords, email addresses, or payment information. Community content is visible to all Community members.
With more detailed information, we will be able to assist you further.
Best regards,
MaryHi,
The Roku box I am using is the small white box with control no there is no message its just a blank TV screen it comes up with the hdmi you are on but that is all it it is plugged in to a hdmi port in the back of the TV and has a plug as well I have tried a different hdmi port I only have one TV so unable to try it on another
SN: S00820536FT5
Hi 17BESTENGL,
Thanks for your first post here in the Roku Community!
To better understand the issue you're running into. Could you tell us more about this? Are you seeing the same issue occur? When did you start seeing this problem? What are the troubleshooting steps you've taken so far to resolve this?
Let us know more about this so that we can further investigate it. Thanks!
Best regards,
Rey
Good afternoon again sadly I bought a Roku Express. Sadly it was literally dead on arrival and it was sooo frustrating troubleshooting I put it aside and forgot to reach out for a replacement was hoping Roku would make this right but I was wrong my family and I just can’t ever suggest Roku to anyone that asks or is in the market it’s very clear by looking at all the folks online when we google about factory recall that ran into same exact issue, it simply doesn't power on, no power light obviously tried reset button new power cord just a dead unit here very alarming that Roku sold me this directly from their own website shocking any other company would make this right
