Repetitive HDCP Error 20
Before any moderator jumps in to tell me to follow their guide on HDCP errors: I follow this guide every time I get one of these errors. It sometime solves the issue but most of the time it doesn't. ...
Forum Discussion
This HDCP Error is on Roku to correct the reoccurring problem.
I have 1 Roku working on my 9 year old Samsung 4K smart tv
1 phillips smart tv 1 yr old. The Roku worked great on first tv reason Samsung reason for second purchase.
HDCP error started around the same time both tv’s.
no setting changes to either tv
the cause and fix needs to come from Roku. I can not recommend this product to anyone unless Roku fixes HDCP
Error 020
Richard Kraft
You didnt mention your Roku model #s or firmware version: Settings/System/About
Try:
1) Manually configure display: Settings/Display type/4K (or 4K HDR/DV) TV
2) Enable/disable framerate matching: Settings/System/Advanced system settings/Advanced display settings/Auto-adjust display refresh rate=enable/disable
3) Change HDR subsampling: Settings/System/Advanced system settings/Advanced display settings/HDR subsampling=4:2:0, 4:2:2
4) Make sure your Samsung TV's (models unknown) firmware is up to date.
I receive the HDCP 020 error on my Ultra 2021 model when viewing videos with Dolby Vision. I have gone through all the fix recommendations from Roku and other online sources. I disconnected all power and HDMI cables, changed Roku settings, and it worked for one video on Netflix. The next day, the 020 error is back. The last Roku Ultra 2021 update was on 12/10/21. I ordered Zeskit Lite 2.1 48 gbps cables and will try them.
I have the Roku set to passthrough on my updated HDCP 2.2 compliant Denon AVR, to a Sony 2020 model A8H via EARC.
I'm pretty sure my issue is a bad Roku Ultra 2021. I turned on my tv, AVR, and Roku Ultra, and attempted to watch a video. The video started and played for about 5 seconds, and then the tv screen went black, and the Sony "Bravia" script displayed in bottom right hand corner, while audio continued to play. I pressed the Roku remote pause button and audio continued to play. Then I pressed the Home button, and audio continued to play. I pressed the Display button on my Sony remote, and the screen returned to the Roku menu page. I attempted to watch the Roku device a second time, and received the same results. I am currently using the provided Roku HDMI cable, and a Zeskit Cinema Plus cable rated at 22.82 gbps. I turned on my Dish box and selected the CBL button on my Denon remote. I had uninterrupted audio/video for at least 10 minutes before shutting the tv off. The Dish box works, the Sony tv works, the Denon receiver works, but now the Roku does not play video. I have tried 4 HDMI cables, rated at 18 gbps and 22.82 gbps. All updates are current.
I processed an exchange with the retailer. I should have a new Roku in hand before Christmas.
The Roku Ultra 2021 is unprepossessing!
Thanks for the post.
For troubleshooting purposes, have you tried connecting your Roku device directly to your TV to see if you are experiencing the same issue occur?
Please keep us posted what you find out.
Thanks,
Danny
I have this issue always. at least once a day!
I followed the instructions, up until
Settings/System/Advanced system settings/Advanced display settings/HDR subsampling=4:2:0, 4:2:2
my tv does not show HDR subsampling. is it called something else depending on what kind of tv you have. Mine is a vizio.
Isn't it about time ROKU actually fixed the problem?
