Hello @Jim_Ma
Thanks for your patience while we continue to investigate the issue you are experiencing.
Can you please provide us with the following information:
- What is make and model of the TV that your Roku device is connected to?
- Can you confirm that when the device is off and turned on for the first time, do you not hear the boot animation?
- Is there a specific channel they are playing when this occurs?
Once we have this information, we will be able to pass it along to the appropriate Roku team for further investigation.
Thanks,
Danny
Danny R.
Roku Community Moderator
