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Mikes8582's avatar
Mikes8582
Reel Rookie
2 years ago

Re: NFL App Error - How to Resolve "Something Went Wrong" Message

I did all the trouble shooting nfl told me to do and reset my roku, Uninstaller and re installed the app and it starts to load with the blue screen and nfl logo then to a black screen with the loading circle and then kicks me out to the roku home. The app loads maybe 5-7 seconds then kicks me out

15 Replies

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  • REDDDAWG23's avatar
    REDDDAWG23
    Reel Rookie
    12 months ago

    I keep seeing all these people saying. Fix the app by resetting your router resetting your TV. Resetting that, it's the app. It's flawed, it takes 8 to 10 seconds to load the **bleep** title page. And every time you click to go to another page. It takes a whole long time to load that. I have 800 mps speed...and it's the only app on my home screen that behaves like this...please FIX!!!!

    • Lewstherin10's avatar
      Lewstherin10
      Newbie
      12 months ago

      Agreed. The app itself is awful. It's so slow to load. And I have to constantly close and reopen for it to register that I have Redzone through Verizon Fios.  I don't have that problem with other apps, so it's not my internet, router, or TV.

      • Jmkos's avatar
        Jmkos
        Newbie
        12 months ago

        Same issue doesn't work on any of my devices

    • RokuEmmanuel-D's avatar
      RokuEmmanuel-D
      Community Moderator
      12 months ago

      Thanks for keeping us in the loop, REDDDAWG23.

      We understand that all the suggested troubleshooting steps did not resolve the issue you're experiencing. We'd like to investigate further to determine the root cause of the problem. 

      For the thorough review to kick off, please supply us with more information about: 

      • Roku device model, serial number, device ID, and OS version. (these can all be found in Settings > System > About)
      • Tracker ID (when you see this issue occur, press the Home button five times, followed by the Back button five times, and provide us with this ID)
      • Channel build version (Highlight the App, then press the Star * button on your Roku remote)

      We will forward all these details to the appropriate Roku team for a more comprehensive investigation. 

      We look forward to your prompt response and look closely into this issue. 

      All the best,
      Emman

  • RokuJharra-Q's avatar
    RokuJharra-Q
    Retired Moderator
    2 years ago

    Hi there, Mikes8582. Welcome to the Roku Community!

    Thank you for reaching out. We are glad to help you with the issue you're experiencing with your Roku device. If you're having trouble with playback on your Roku device, it could be due to a network problem or an issue with a specific channel.

    To get things sorted, here are a couple of steps you can try:

    1. Restart your router
      - You might need to check the instructions from your internet service provider or router manufacturer for the best way to restart your router.
    2. Restart your Roku device.
      - Simply unplug the power cable, wait for a moment, and then plug it back in.
    3. You can also go to the Settings menu and follow these steps:
      -Press Home on your Roku remote
      -Scroll and select Settings
      -Select System
      -Select Power
      -If you don't see a Power submenu, move on to the next step
      -Select System restart.

    We're hoping to get everything sorted out soon and appreciate you bearing with us in the meantime.

    Best regards,
    Jharra

    • Pkelectric's avatar
      Pkelectric
      Newbie
      10 months ago

      Once again STOP POSTING THE SAME FIXES THAT DO NOT WORK. 

      the app works fine on my Vizio tv, so it is a ROKU error  

      For gods sake, quit passing the buck and actually fix it  

       

      this is ridiculous  

       

      • RokuTakashi's avatar
        RokuTakashi
        Community Moderator
        2 years ago

        Hi, Mikes8582 

        Thanks for posting here in the Roku Community.

        We noticed on your post that you have attempted to troubleshoot the issue with the NFL app that does not work on your Roku device, and we appreciate your efforts. For this matter, we'd like to know more about how we can help you address the issue. Can you please provide the following details below:

        • What specific Roku device you are having issues with?
        • Do you receive any error codes when trying to access the NFL app?
        • Have you tried updating the NFL app as well as your Roku device? (To update an app, highlight the app then press the star (*) button. Then, select the "Update app" selection. To check for Roku OS updates, navigate to Settings > System > Software Update > Check Now).

        Keep us posted on this, and we'll further assist you.

        Best wishes,
        Kash

    • tooldoc's avatar
      tooldoc
      Newbie
      12 months ago

      what i am trying to find out is will you be able the see the whole game   start to finish   not just a few min between different games