Solving playback issues

[M00seu3]

• Nothing has been solved! 

[miked1313]

The ISSUE IS NOT SOLVED!  THE ROKU OS UPDATE BROKE MY TABLOs audio!

Only specific ROKU devices are affected like older and less expensive ROKU's.

NO...I'M NOT PURCHASING MORE ROKU's TO SOLVE THIS PROBLEM!!

Roku folds arms and points fingers at TABLO. 

I  HAVE DELETED MY ROKU PAYMENT METHOD ON MY ROKU ACCOUNT.  I SUGGEST EVERYONE ELSE DO THE SAME THING AND GET ROKU's ATTENTION!!  REMOVE YOUR CREDIT CARD INFO.  DO IT NOW!!!  ROKU NEEDS to GET WITH TABLO AND RESOLVE THE OS 14.04 UPGRADE ISSUE AND MAKE ALL ROKU's COMPATIBLE WITH TABLO.  NEW OR OR OLD ROKUS!   *** STOP BLAMING TABLO FOR UNTESTED ROKU SOFTWARE RELEASES *****

[M00seu3]

I'm moving on to NVIDIA SHIELD  

[BillJuv]

So why mark it as solved if there is no solution yet? Nice work Roku. Apparently the solution is something besides Roku to watch Tablo.

[TommyBut]

I have A Tablo and 3 Roku boxes; at first everything worked fine.  A couple of weeks ago the Roku on the older TV stopped playing recordings and playing antenna TV programs. I select them, they look like they start to play and then go back to the program selection screen.  However, the 2 other on the newer TVs, play the Tablo recordings' just fine.  The older TV Is a LG 42PJ350 and it is not 4K.

 I have tried the following:

• Reset the Roku box. No change
• I have unplugged the Roku box for an hour and re-plugged it back in.  No change
• I have unplugged the TV for an hour and re-plugged it back in.  No change
• I have uninstalled the Tablo app and reinstalled it.  No change
• Replaced the Roku Express 4K with a Roku Express 4K+.  No change

Help, I don't know what to do next.

[egoetz3]

This temp workaround from Tablo support worked for many of us, but not all: In the settings for the Roku device, go to Audio → Digital Output Format → Custom, then make sure Dolby Digital is selected for the Dolby section. Can leave DTS off. Then go back to the Tablo app and try again. I hope you have the good luck with it that I did.

[twferg]

Worked for me as well. The specific configurations of equipment for which it doesn't serve as a temporary fix should help the Roku developers to id the root cause.

[Mitch63]

This is so on point! The work around only applies to a few! The majority of us are still without sound! As soon as I find a competitor for Roku I'm dumping you and will advocate for others to do the same!

[cherno93]

I also had no sound after the workaround but fixed that by changing my TV's HDMI audio input format to bitstream from PCM. MY TV is LG.