Solving playback issues

[Thena]

Hello. I have had a Roku device connected to my small Samsung TV for years and I rarely have had problems, although I had to replace the device already once as it was no longer working, and I could not watch any channels at all. 

Lately, I have had the same thing you are describing happen to me but with my Amazon Prime account telling me to free up space etc. 

Firstly, I do not know where to find "settings" after pushing my home button. I do not have settings on my screen.

After trying a couple of times to reset the device as suggested, pushing the reset button, even though the button was not marked "reset" on my device, I was successful in hearing some noises coming out of the remote, so something was happening. I tried again opening Prime but the same error message appeared. At this point I unplugged the device, waited, and plugged it in again, and it worked! The old trick of pulling the plug...came through for me this time. I can open the Prime App!

Try it!

[Marthac57]

I have deleted alots of my channel and it still won't working 

[Marthac57]

Im trying to get on YouTube it telling me to free up space and I have about 8 channel deleted and it still won't work 

[RokuJharra-Q · Accepted solution]

Hey @Marthac57! Welcome to the Roku Community!

It looks like your device is experiencing an error message saying, 'Not enough space. Please delete some apps and try again.' In some cases, you can fix this issue by restarting the system.

Here's how:

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

Please let us know if the issue is resolved or respond to the thread for further assistance. We are happy to help you further.

Thanks,
Jharra

[reree1]

Today is June 29th, 2024.  I received the same message, not enough space while trying to upload youtube.   I deleted  several apps and  received same message.   I followed instructions and came here but I found no solutions.

    HELP.

[reree1]

I don't have a solution.   Does anyone know phone for customer service or support for roku?

[Traveling2022]

Not enough memory

[RokuTakashi]

Hi, @Traveling2022 

Thanks for posting, and welcome to the Roku Community.

We noticed in your post that you've received an error message related to not enough memory on your Roku device, and we're here to help. Let's perform a troubleshooting step to resolve this issue. Kindly follow the steps below.

1. Press Home on your Roku remote
2. Scroll and select Settings
3. Select System
4. Select Power. If you do not see a Power submenu, skip to the next step.
5. Select System restart

Once this has been performed, your Roku device will reboot. After that, you can now access the apps and see if it resolves the issue.

Keep us posted on how it goes.

Best wishes,
Kash

[makaiguy]

@Traveling2022-

This typically means that your Roku's memory cache has gotten corrupted, which can prevent the Roku from removing one or more seldom used channels to make room for loading or reloading the channel you've selected.   

The easiest way to clear the cache is to restart the Roku using the procedure given by @RokuTakashi.  As an alternate, you can pull the power plug for 30 seconds or so then plug the set back in.

[AlyBoo]

Beautiful - Thank you!!!!!