Solving playback issues

[Vanguard1]

I'm having the same HDCP Error 020 issue. ROKU should address this issue!!

[Pungh0Li0]

This has been going on a year now??

Never had the problem until I bought a new Streaming stick a few days ago.

Guess I need to return it. It's unusable.

Frustrating.

[RokuDanny-R]

@Vanguard1 @Pungh0Li0

Thanks for the posts.

Can you please provide more information about the issue you are experiencing? Can you please provide us the following information:
-Roku device model, serial number, device ID, and software OS/version (these can all be found in Settings > System > About)
-does this issue occur on a specific channel? if so, what channel and what version/build is the channel (this can be found be selecting the channel on the Home screen and pressing the * button)
-tracker ID when this issue occurs (when you see this issue occur, press the Home button 5 times, followed by the Back button 5 times)
-steps to reproduce the issue you are seeing

Once we have this information, we will be able to assist you further.

Thanks,
Danny

[vichick]

I have sadly read the above comments regarding Error Code 020.  Same thing here.  I cannot continue to unplug everything before I watch the morning news.  Please provide a fix.

Greg