Solving playback issues

[megahz21]

An HDCP error "pops up and disappears" while watching anything, YouTube, Netflix, Disney, etc. even on Roku screen saver splash screen. None of my other devices have this problem...

I have tried new certified HDMI cables, different inputs on Marantz Receiver, changing HDR, framerate, no HDR and other settings in Roku.

Roku = 4800X Roku Ultra software ver 12.5.5 build 4174-C2. Note: this error has always happened even with different versions.

Tuner = Marantz AV8805A.

TV = PX65-G1 @ 3840x2160 HDR Dolby Vision, Full HDR Color on, 

Network = Hardwired.

Cables tested = many Certified/Uncertified/One that came with Roku. 3' - 6' length. I have not bought a 1.5' to test yet.

Please advise...

[RokuEuniceL · Accepted solution]

Hi @megahz21,

Greetings from the Roku Community!

We appreciate you reaching out to us. We will work with you to know what went wrong so we can assist you further and fix the issue.

We recommend taking a look at the additional troubleshooting steps provided by our Support page to see if they fix the issue: What to do if you see an “HDCP Error Detected” message or a purple screen | Official Roku Support

Let us know how it goes, and we'll be glad to further assist you.

Kind regards,                                                                                                                                  Eunice