Solving playback issues

[dkemp2]

Hello,

We subscribed to the Dove channel through Roku 2-3 weeks ago. At first it was AD free, but now the ADs are overwhelming. We were of the understanding that by purchasing a subscription, we would be able to watch the Dove channel AD free. Is there a way to correct this issue? Please advise. Thank you.

[RokuEuniceL]

Hi @dkemp2,

Greetings from the Roku Community!

We appreciate you reaching out to us regarding your billing inquiries on Roku.

To be better assisted, kindly contact our Accounts and Billing team since they are the specialized department to best cater to your inquiry. Select Accounts, Payments, and Subscriptions to be directed to their contact information.

Let us know if there's anything else that we can do to assist. Thank you!

Best regards,

Eunice