Solving playback issues

Find troubleshooting tips and resources for Roku playback speed issues, HDCP messages, power issues, and more. Join the community discussion for assistance.
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
AW8
Newbie

Disney+ not working on my device

Bought a new tv last week (Polaroid Roku 50”) all apps working except Disney+. The app opens and signs me in as normal but when I choose something to watch it won’t load. Disney is working fine on other devices. 

So far I’ve tried:

Updating Disney (says app is up to date)

Updating Roku 

System restart

Deleting app and reinstalling

Clearing cache 

Factory reset

Using Ethernet instead of wireless connection to TV (connection test said wifi was fine but wanted to rule this out)

Anyone got any suggestions?

Labels (1)
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.