Solving playback issues

[RHW1]

Roku worked out of the box. Subscription to paramount. After 7 days I have video but no audio. 

[RokuEmmanuel-D · Accepted solution]

Welcome to the Roku Community, @RHW1!

Audio issues can be quite frustrating, and we completely understand the inconvenience this may have caused you. We'd love to be able to help to get this sorted out. 

Here are some of the quick fixes:

1. Remove the channel: Highlight the channel tile on your home screen and press Star to open the Options menu. Select Remove channel and confirm.
2. Restart your Roku device: Go to Settings > System > Power > System restart > Restart Now.
3. Re-install the channel: After your Roku device restarts, visit the Roku Streaming Store and add the channel again.

You may also check this support article for more troubleshooting for issues playing content on your Roku device.

If none of these work, let us know! We'll dig deeper to figure it out. We hope this helps.

Thanks,
Emman