Forum Discussion

mrobz's avatar
mrobz
Reel Rookie
11 months ago
Solved

Roku 1 2710X activation issue

Hi  I got a Roku 1 model 2710X from EBay it has old fashioned composite video out so I can use it on my old crt tv its been factory reset, I connect it to wifi ok and then it says Actuvation Issue ...
TV & Player Setup
  • RokuRiamie-D's avatar
    RokuRiamie-D
    11 months ago

    Hi mrobz,

    Thank you for the response!

    We understand that you are having trouble with activating your Roku 1 model 2710X. We would be more than willing to provide you with further details.

    To enjoy streaming content on your Roku device, you must first activate it. This process ensures that your device is set up correctly and ready for use. For reference, you can visit this Roku Support article: How to activate or link your Roku streaming device

    The error message "Unable to retrieve an activation code" usually appears when your device is one of the older models of Roku streaming devices. These older models are not compatible with our latest software version, 14, which means they no longer receive updates or support. As a result, you may encounter challenges when trying to activate your device or access certain features.

    Thank you for your understanding. We hope you find this information helpful.

    Regards,
    Riamie

RokuJohnB's avatar
RokuJohnB
Community Moderator
11 months ago

Hi mrobz,

Greetings from the Roku Community!

Thanks for letting us know about this issue that you had with the Roku one since you are having a hard time activating it.

The most recent features are no longer supported by the device you are currently using, so please be aware of that. This indicates that there will be no more software upgrades, new features, or streaming channel updates for this device. You can continue to stream your existing channels on your Roku player. But, as those channel partners release changes, you can eventually lose access to some channels. We advise returning it and getting a newer Roku device.

If you have any other questions or concerns, please let us know.

Regards,
John

  • mrobz's avatar
    mrobz
    Reel Rookie
    11 months ago

    Thanks for the reply - I’m ok with not receiving any updates, but don’t know how I can get past the activation part of the setup? It says it’s unable to retrieve an activation code? 
    Should I be able to activate it so I can use it? Even if it’s no longer a supported version?

    • RokuRiamie-D's avatar
      RokuRiamie-D
      Community Moderator
      11 months ago

      Hi mrobz,

      Thank you for the response!

      We understand that you are having trouble with activating your Roku 1 model 2710X. We would be more than willing to provide you with further details.

      To enjoy streaming content on your Roku device, you must first activate it. This process ensures that your device is set up correctly and ready for use. For reference, you can visit this Roku Support article: How to activate or link your Roku streaming device

      The error message "Unable to retrieve an activation code" usually appears when your device is one of the older models of Roku streaming devices. These older models are not compatible with our latest software version, 14, which means they no longer receive updates or support. As a result, you may encounter challenges when trying to activate your device or access certain features.

      Thank you for your understanding. We hope you find this information helpful.

      Regards,
      Riamie