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Channel Surfer

Not Receiving Emails from Roku: Channel Publishing, Device Connection, Partner Success

I'm experiencing an issue with my publisher account where I've suddenly stopped receiving all emails from Roku. The details are as follows:

  • I no longer receive emails when submitting or publishing a new channel.
  • Connecting new devices has become impossible, as I'm not receiving the confirmation email.
  • Emails from Roku Partner Success have stopped, although other CC'd email addresses still receive them.

I've thoroughly checked my spam folder and email filters, and there are no Roku emails present. I've also confirmed that the email address associated with my Roku account is accurate.

Has anyone encountered a similar issue or have suggestions on resolving this? These emails are essential for my work, and I'm currently unable to proceed without them.

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Community Streaming Expert

Re: Not Receiving Emails from Roku: Channel Publishing, Device Connection, Partner Success

The Developers forums are a couple of doors down the hall:

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
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