Roku setup

From linking a device to your account to adding channels, find Roku setup troubleshooting help and activation support from our community support forum.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Doesn't work. Dont know if it's the remote, or device.

When I hook up my roku, it powers on, sound and picture both work, but it won't do anything. I just bought this brand new, so idk what the problem is. Plz help..

0 Kudos
Community Streaming Expert

Re: Doesn't work. Dont know if it's the remote, or device.

What's the model number written on the device somewhere?  Is it a Voice Remote?  Is there a pairing button on the back or inside the battery compartment?  Don't assume the batteries that came with the remote are any good.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
Need Assistance?
Welcome to the Roku Community! Feel free to search our Community for answers or post your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.