Roku legacy products

Still have old Roku models? Find help and recommendations for older Roku devices that no longer receive software updates or aren't eligible for channel updates.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Roku 3800x under warranty?

Is the 3800X still under warranty?

Mine will not accept any commands from the remote. Tried new batteries.

0 Kudos
Community Streaming Expert

Re: Roku 3800x under warranty?

Roku warranties are usually for one year.

Possibly your remote has died, but it may have just lost its pairing to your Stick and needs to be re-paired.

You may find your Roku is only receptive to the pairing request from the remote for a short period of time after it starts up. Try pulling the power to the Roku for a few seconds then plugging it back in and waiting for it to start up before reinserting the batteries in the remote and pressing the pairing button.

Video from Roku re how to pair point-anywhere remote:

Roku Community Streaming Expert
I am not a Roku employee, only a user like you.  Please, no support questions via private message -- post them publicly to the Community where others may benefit as well.
If this post solves your problem please help others find this answer by clicking "Accept as Solution.".

Ultra 4800 | Streaming Stick 4K+ 3821 | TCL Roku TV 43S245/C107X
0 Kudos
Need Assistance?
Welcome to the Roku Community! Feel free to searchpost your question to get help.

Become a Roku Streaming Expert!

Share your expertise, help fellow streamers, and unlock exclusive rewards as part of the Roku Community. Learn more.
Additional Resources
Check out our support articles for more content.