Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
For some reason, my iPhone Xs Max will disconnect for no reason. Sometimes its 30 seconds, sometimes its a few minutes. The phone does not go into lock mode, it just reports that it's disconnected and you have to connect again. Thoughts?
Thanks for the note here. Are you minimizing the app to the background, or locking your iPhone screen after initially connecting to your Roku device? Have you reviewed your phone's settings to see if any may relate to this behavior, such as power management, battery saving, or data restriction features, etc.?
Not in the background. Sitting there on the remote screen. I'm an ios developer myself so trying to think why this would be happening. If you select retry connect it finds it and all is good. It's just that another 90 seconds and it disconnects again. Running the latest and greatest on everything
I’m researching this to help my dad and can’t help but notice all of these comments have come in fairly close succession. Maybe it’s a coincidence, but maybe it could be an issue with whatever version of the app you’re all running?
