Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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Level 7

Roku returns to home screen while playing video

Trying to play video from my iPhone through Roku app
Roku returns to home screen while playing video
Last message: Video Loading ...
Roku App closes

iPhone 11 Pro Max
Model Number: MWFF2LL/A
Software Version: 13.3.1

Roku Ultra
Model Number: 4670X
Software Version: 9.2.0.4807
Device ID: KW99AF300954

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2 Replies
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Level 17

Re: Roku returns to home screen while playing video

So whatever software you are using to do this is crashing.

Are you using the phone as a hotspot?

Roku Ultra ---Ethernet rules---

From now on if people dont upvote me and do as I say I will consider holding my breath and selling my Roku's.
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Level 19

Re: Roku returns to home screen while playing video

@taylorrb Thanks for the note here. Could you please provide more details about exactly how you are trying to play this video from your mobile device? Are you using the Roku mobile app's 'Play on Roku' feature? What is the source of the video you are playing on your phone? Was it recorded on your phone, what is the video format and length, etc.? 

With more details, we can continue assisting you from there!

 

Thanks,

Tanner

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