Roku Mobile App

[nocable]

The "Amazon app store for Android" has the ROKU app as something you can download from Amazon dot com Services LTD.
The spelled out link is: amazon dot com/Roku-Inc/dp/B007K8RFJ4

At the Amazon store, they acknowledge that I have the Fire HD 10 Tablet device. But when I went to select the download, I got a message saying: "Non-compatible device --- If you continue with this purchase, you may be purchasing an app that doesn't work with your device." 

So who is it on to resolve this?? Amazon, or, Roku???

[RokuDanny-R]

@nocable 

Thanks for the post.

I have passed along your concerns to the appropriate team to look further into.

I will post any update once they get back to me.

Thanks,
Danny

[jack63ss]

I am running the Mobile app on an Amazon Fire tablet (Android). The remote app works fine, except for Voice. I click on the mic icon and it goes into "Listening" mode, but does not do anything. The mic is working correctly (I can correctly record my voice). I tried using my Samsung phone and it works fine, so is this just an Amazon Fire OS issue or something else ?

Roku Express 3900RW
9.3.0 (4194-51)

Roku Android app
4.2.8.3

[raceskier]

Any update on this? Use of the Fire tablet for Roku control was one of my main reasons for purchasing both items

[RokuDanny-R]

@jack63ss 

Thanks for the information.

I have passed along your concerns to the appropriate team to investigate further.

Thanks,
Danny

[nocable]

Hi,

I'm running the latest Fire OS (7.3.1.7) on my HD 10 Tablet (2019 - 9th gen) and when I went to the Amazon App store, it does not bring up a Roku App from Roku, Inc.

Since Roku is the developer of the App, it's on Roku to update the app to work with this Amazon tablet. 4 months have passed. Maybe escalate to a higher level??

[RokuDanny-R]

@nocable 

Thanks for the post.

As stated in my previous post, I have already passed along the concerns to the appropriate team for further investigation.

Thanks,
Danny