Roku Mobile App

Help with the Roku Mobile app on Android and iOS, adding channels, using remote control functionality, playing content from The Roku Channel, using Play on Roku, mobile private listening, and more.
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nocable
Level 11

ROKU App for Amazon Fire HD 10 Tablet (2019 - 9th gen) not compatible ? ? ?

The "Amazon app store for Android" has the ROKU app as something you can download from Amazon dot com Services LTD.
The spelled out link is: amazon dot com/Roku-Inc/dp/B007K8RFJ4

At the Amazon store, they acknowledge that I have the Fire HD 10 Tablet device. But when I went to select the download, I got a message saying: "Non-compatible device --- If you continue with this purchase, you may be purchasing an app that doesn't work with your device." 

So who is it on to resolve this?? Amazon, or, Roku???

Amazon Store - Roku Msg.PNG

2018 Ultra 4660
Labels (2)
6 Replies
RokuDanny-R
Roku Employee
Roku Employee

Re: ROKU App for Amazon Fire HD 10 Tablet (2019 - 9th gen) not compatible ? ? ?

@nocable 

Thanks for the post.

I have passed along your concerns to the appropriate team to look further into.

I will post any update once they get back to me.


Thanks,
Danny

Danny R.
Roku Forum Moderator
jack63ss
Level 7

Mobile app Voice not working on Amazon Fire

I am running the Mobile app on an Amazon Fire tablet (Android). The remote app works fine, except for Voice. I click on the mic icon and it goes into "Listening" mode, but does not do anything. The mic is working correctly (I can correctly record my voice). I tried using my Samsung phone and it works fine, so is this just an Amazon Fire OS issue or something else ?

Roku Express 3900RW
9.3.0 (4194-51)

Roku Android app
4.2.8.3

0 Kudos
raceskier
Level 7

Re: ROKU App for Amazon Fire HD 10 Tablet (2019 - 9th gen) not compatible ? ? ?

Any update on this? Use of the Fire tablet for Roku control was one of my main reasons for purchasing both items

0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: ROKU App for Amazon Fire HD 10 Tablet (2019 - 9th gen) not compatible ? ? ?

@jack63ss 

Thanks for the information.

I have passed along your concerns to the appropriate team to investigate further.


Thanks,
Danny

Danny R.
Roku Forum Moderator
Tags (1)
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nocable
Level 11

Re: ROKU App for Amazon Fire HD 10 Tablet (2019 - 9th gen) not compatible ? ? ?

Hi,

I'm running the latest Fire OS (7.3.1.7) on my HD 10 Tablet (2019 - 9th gen) and when I went to the Amazon App store, it does not bring up a Roku App from Roku, Inc.

Since Roku is the developer of the App, it's on Roku to update the app to work with this Amazon tablet. 4 months have passed. Maybe escalate to a higher level??

2018 Ultra 4660
0 Kudos
RokuDanny-R
Roku Employee
Roku Employee

Re: ROKU App for Amazon Fire HD 10 Tablet (2019 - 9th gen) not compatible ? ? ?

@nocable 

Thanks for the post.

As stated in my previous post, I have already passed along the concerns to the appropriate team for further investigation.


Thanks,
Danny

Danny R.
Roku Forum Moderator
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