Roku Legacy Products

Help with Roku products that no longer receive software updates, are no longer supported for channel updates, etc.
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hikergirlie
Level 7

Channel install failed on Roku 2 HD

I have a Roku HD 2.  I tried to add the HBO now channel and received the error message "channel install failed".  All other existing channels are working.  The device has been recently updated.  I am located in PA.  Please help.  

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7 Replies
makaiguy
Level 20

Re: Channel install failed

I suspect your Roku is too old and does not have the capabilities of newer models needed to install and run HBO Max.

Determine your Roku model number via Settings > System > About.

Compare it to the list of HBO Max supported devices here: https://help.hbonow.com/Answer/Detail/11
  • Roku Streaming Stick +, 3810X, Ser YH0059427035, wifi - Samsung UN55ES6100
  • Roku Streaming Stick, 3600X, Ser 5S56D8240827, wifi - JVC EM37T
  • TCL Roku TV 43S425/C107X, Ser X000001R60KV, wifi
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RokuDanny-R
Roku Employee
Roku Employee

Re: Channel install failed on Roku 2 HD

@hikergirlie 

Thanks for the post.

Please be aware that the Roku 2 HD is a much older device. 

However, we would be happy to see what we can do to help get you back up and running.

Please feel free to send me a PM with your Roku account email address and the serial number of your Roku device (printed on the side/back of the device) and I'll have our support team reach out directly to assist you further.

Thanks,
Danny

Danny R.
Roku Forum Moderator
Pablo3109
Level 7

Re: Channel install failed on Roku 2 HD

Received email from ROKU offering HBO MAX . I clicked and ROKU  channel store says installed. When I open my account and try to install HBO MAX. I get error won’t install. What do I do next. I want HBO MAX. or assurance I am not being charged. ROKU has discontinued phone help.

 

pablo3109@aol.com.    (PAUL PRINCE)

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Burger2227
Level 7

Re: Channel install failed on Roku 2 HD

Have same problem... how do I PM you here?

 

Ted W.

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Burger2227
Level 7

Re: Channel install failed on Roku 2 HD

Apparently a lot of older Roku devices are no longer updated in 2020. How about telling them that?

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CFancher
Level 7

Re: Channel install failed on Roku 2 HD

I am having the same issue with Body FX.

Same message. Install failed. 

Can I have the support team contact me?

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CFancher
Level 7

Re: Channel install failed on Roku 2 HD

Wondering if you got this worked out?

 

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