Roku Direct Publisher

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dukehrs
Level 7

published channel does not updated

We have a published channel and the feed status shows it has not updated for 20 hours, about that same time we published a updated version that is under review.  We did not know that the channel is locked and content cannot be changed, is there anyway to stop the channel from being public til the updated version is passed? and no remove channel doesn't do anything. 
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6 Replies

Re: published channel does not updated

Our published channel is not updating as well.
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mwilcko
Level 7

Re: published channel does not updated

Same here. Should be version 20, but the store has version 15. I tried emailing Roku support, has anyone else about this problem?
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lance99
Level 7

Re: published channel does not updated

I have the same issue. I have been waiting since last month to have the new version published. Is there that much of a backlog?
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Re: published channel does not updated

I too have been waiting almost a month for my new version to be accepted for publishing.  
I don't think there is a backlog.  I think that the DP team is working on now features and fixes that are supposed to be release sometime in July (fingers crossed) and just not focusing on the channels waiting in the pipe line.

My app has 300 videos.  On each refresh (every six hours) there is a new problem in the feed status that wasn't there before as well as the old errors are gone.  Ultimately, there are a number of problems with DP that the Roku Development team are working out.  We need to be either patient and wait for the issues to be ironed out (soon I hope) or revert back to the SDK version of our channels.
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gpopple
Level 7

Re: published channel does not updated

I'm having the same issue.  Rev 13 is "Published" but Rev 9 is what they're showing.  Has anyone heard anything yet?
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RokuPam
Level 7

Re: published channel does not updated

Hi all,

If anyone is still experiencing issues with their latest channel version not updating, feel free to privately message me or reach out to partnersuccess@roku.com with the following information:

  • Channel Name: 

  • Developer Email associated with channel: 

  • Vanity Access Code: 

  • Version:

We have a bug with Direct Publisher where some manifests are not updating, which may be what you're running into. 
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