Roku Direct Publisher

[Olumbi]

The feed status is in red. Why is that?

[AaronMSpelling]

Unfortunately, this is an easy one - Roku has a bug in the system, and the feeds are not updating correctly - or not at all - so ...  for now, the feed status is irrelevant - you cannot know if you have an error in your feed or it is because of the Roku bug. 

Usually, the red flag means that something is not correctly set up - something is missing - but ... as I said, for now ....  it is what it is ... 

[Olumbi]

Are you having this issue as well? Will I need to do something on my part? 

[37mediagroup]

@AaronMSpellingis this for ALL Direct Publisher channels?  or just randomly happening to some?  (Fortunately I haven't had to update mine recently, but good to know if I should hold off)

[AaronMSpelling]

you cant do anything  - it is a Roku bug - and they know about it - actually, what would help all of us would be to open a support ticket with Roku dev support 

https://developer.roku.com/contact

the more the better - they might solve it faster 🙂 

[AaronMSpelling]

so ......  some of my accounts still work, but most of them don't -  especially new accounts don't work at all 

we submitted about ....  well, a lot of tickets for us for our clients  - all had the same answer 

so I'd say it is a general "thing" @37mediagroup 

[coskel]

I have been complaining about this for weeks now with Partner Support.

[TVChannelDevel]

4 weeks now, same Feed Status error. Prevents scheduling updates on all our channels. Support tickets submitted, same response as others have received.  Feed updates still function.  Ad Server not functioning either.

[herlsone]

Yes, you can tell if you have an error in your feed, go to feed url and click save and it will look at your file and kick back an error.  I just did this today, left off a comma in my json and it told me, error at position 15845.. sure enough, forgot the comma

[TVChannelDevel]

All our code is validated, that's not the issue here. The 'bug' needs to be fixed.