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Channel Surfer

Not Receiving Emails from Roku: Channel Publishing, Device Connection, Partner Success

I'm experiencing an issue with my publisher account where I've suddenly stopped receiving all emails from Roku. The details are as follows:

  • I no longer receive emails when submitting or publishing a new channel.
  • Connecting new devices has become impossible, as I'm not receiving the confirmation email.
  • Emails from Roku Partner Success have stopped, although other CC'd email addresses still receive them.

I've thoroughly checked my spam folder and email filters, and there are no Roku emails present. I've also confirmed that the email address associated with my Roku account is accurate.

Has anyone encountered a similar issue or have suggestions on resolving this? These emails are essential for my work, and I'm currently unable to proceed without them.

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Channel Surfer

Re: Not Receiving Emails from Roku: Channel Publishing, Device Connection, Partner Success

Thank you for the reply.

I am the Google admin for the full organization that uses the Roku services. We have been using a single Gmail group as our publisher account email. This approach has worked for a few years now but stopped working a few weeks ago.

I checked all the emails that were blocked, filtered, marked as spam, etc., and there are no logs of any Roku service in the last month (I published new channels and opened new tickets with Roku Partner Success during that time period).

I have opened a ticket with Roku Partner Success about this matter several times now, but I have not received a relevant response.

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