I am having the same issue, customer service email has not responded to me in 3 weeks I feel like they simply do not care about my issues. I wrote about my ads not running in my videos even though it is setup correctly. Why should I even bother writing them about my channel not updating?
I have written over the last three weeks about direct publisher not working , and all I get is ..."A new bug ticket has been created. " And nothing further...this really is very unusual but is getting very worrisome.
I absolutely agree. They seem like they’re in over their heads like amateur hour. They’re refusing to answer my questions so I definitely am getting worried myself because my channel has not updated in a month now. My channel is on version 14, but it should be at version 25 yet they’re not updating my newer videos and they won’t respond to my questions about it.
If you check your Feed Status, my guess is you are seeing this message:
"The service is still processing your feed. Please check back again for updated status."
Same thing is happening on our channel. It hasn't picked up any feed updates for a couple weeks. Email to support got the following reply, "Thank you for reaching out to Partner Success. We are aware of this bug and our Engineering team is investigating. "
Yes, that is the exact message I’m getting? When I reached out they didn’t even tell me what was going on because I also had another issue as far as no ads appearing in any of my videos.
The last update given to me is there is some sort of bug causing the problem. No timeline given for the fix. This is unbeilable to me that a large company like this could not have an engineer fix this problem. Its been well over a month.