Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
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Canuck89
Level 7

TCL Roku TV no longer integrating with Google Home AFTER Factory Reset

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Hi all,

I just purchased a TCL 5-Series 50" 4K UHD HDR QLED Roku OS Smart TV (50S535-CA) last week and I'm loving it so far, but I've run into a problem.

When I first set up the TV a few days ago, I added it to my Google Home/Google Assistant no problem, and was able to control the TV using Google Home.

What I didn't realize when I initially set up my Roku account was that it was set in the US - so I wasn't able to add the Crave channel (a Canadian streaming service). 

To fix it, I made a new Roku account in Canada, factory reset the TV, and now I can get Crave / other Canadian stuff (this is the fix I found online).

Now that I've factory reset it, I can't add it back to the Google Home app like I did before. When I go to Set up device > Works with Google > Roku, I get the message "Roku is Linked" - then the app refreshes and says "Account successfully linked"... however, the TV doesn't ever show up in the app and I can no longer get Google to control the TV.

Any thoughts on why this is happening? I restarted my phone / TV, etc... I have no idea why the Google app keeps giving me a success message, but the device never shows up in the Google Home app, as if it's not even there. I'm so confused, because 2 days ago when I first set up the TV it worked without a hitch.

Any help would be appreciated!

Nick 

1 Solution

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Canuck89
Level 7

Re: TCL Roku TV no longer integrating with Google Home AFTER Factory Reset

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Hey Yeehaw,

After hours of looking for a solution, I figured out a solution on my own - a workaround. I fired up another iPhone I had laying around, downloaded the Google Home app, and tried adding the Roku - it worked successfully. This is a bug/glitch that should be addressed but the Roku/Google team ASAP. 

I suggest you try adding your Streaming Stick to Google Home using another device - it might work for you too. Let me know what happens!

View solution in original post

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3 Replies
Yeehaw
Level 7

Re: TCL Roku TV no longer integrating with Google Home AFTER Factory Reset

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Similar issue with Roku Streaming Stick+.  Google Home says Linked and no device is shown.  

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Canuck89
Level 7

Re: TCL Roku TV no longer integrating with Google Home AFTER Factory Reset

Jump to solution

Hey Yeehaw,

After hours of looking for a solution, I figured out a solution on my own - a workaround. I fired up another iPhone I had laying around, downloaded the Google Home app, and tried adding the Roku - it worked successfully. This is a bug/glitch that should be addressed but the Roku/Google team ASAP. 

I suggest you try adding your Streaming Stick to Google Home using another device - it might work for you too. Let me know what happens!

View solution in original post

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Yeehaw
Level 7

Re: TCL Roku TV no longer integrating with Google Home AFTER Factory Reset

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Hey Canuck89,

Thank you!  I tried installing on another device and it worked!

Definitely looks like a Google Home issue. 

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