Hi all,
I just purchased a TCL 5-Series 50" 4K UHD HDR QLED Roku OS Smart TV (50S535-CA) last week and I'm loving it so far, but I've run into a problem.
When I first set up the TV a few days ago, I added it to my Google Home/Google Assistant no problem, and was able to control the TV using Google Home.
What I didn't realize when I initially set up my Roku account was that it was set in the US - so I wasn't able to add the Crave channel (a Canadian streaming service).
To fix it, I made a new Roku account in Canada, factory reset the TV, and now I can get Crave / other Canadian stuff (this is the fix I found online).
Now that I've factory reset it, I can't add it back to the Google Home app like I did before. When I go to Set up device > Works with Google > Roku, I get the message "Roku is Linked" - then the app refreshes and says "Account successfully linked"... however, the TV doesn't ever show up in the app and I can no longer get Google to control the TV.
Any thoughts on why this is happening? I restarted my phone / TV, etc... I have no idea why the Google app keeps giving me a success message, but the device never shows up in the Google Home app, as if it's not even there. I'm so confused, because 2 days ago when I first set up the TV it worked without a hitch.
Any help would be appreciated!
Nick
