Roku Device Features, Settings & Updates

Help configuring Roku device settings, using Roku OS features such as screen mirroring, adjusting display type and audio settings, using Guest Mode, and assistance with software updates.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Level 7

Roku 3600X stick wont connect and remote not working

Have the Roku 3600X stick for a couple of years and when I try to get into it, it wont connect. Also, the remote is not working, so I changed the batteries and no good. I hit the reset button on the stick and it reset, but still came to the first screen where it still reads as not connected. Remote still not working. Tried to manually reset through the remote by hitting Home 5X; Up once; Rew 2X and FF 2X. Still no good.

0 Kudos
1 REPLY 1\
Community Streaming Expert

Re: Roku 3600X stick wont connect and remote not working

If you want to factory reset the stick, hold the reset button in for no less than 30 seconds while ignoring anything happening onscreen.  That may not help with your remote pairing problem.

Roku Community Streaming Expert

Help others find this answer and click "Accept as Solution."
If you appreciate my answer, maybe give me a Kudo.

I am not a Roku employee.
0 Kudos